Appointment Guidelines & Updates

  • In order to maintain appropriate distances, we ask that you DO NOT ENTER the building upon arrival.  If you must come inside, for any reason, you must wear a mask, remove any gloves you may be wearing, and use hand sanitizer upon entry.
  • When you arrive, please call from your vehicle at 301-809-8800 and provide a make, model, and color of the vehicle to help us to locate you, as well as a cell phone number. We will connect you with the service you are scheduled with, and a veterinary technician will speak with you by phone to collect information about your pet. The technician will retrieve your pet from your vehicle when the doctor is ready to perform an examination.
  • When the technician comes to retrieve your pet, please meet the technician outside the car.
  • To prevent any personal belongings from entering the building, the technician will exchange our leash for yours.
  • While the doctor is performing the examination, please remain on-site in your vehicle. The doctor will call you with any questions, and discuss the results of the physical examination, and your consultation will be performed by phone during the allotted appointment time.
  • If your pet requires diagnostic testing, the doctor will discuss this with you and will provide you with a verbal estimate. You will be asked to make a deposit of the high end of the estimate at that time, and will be transferred to the client services team to make a payment - please have a credit card available. For more information, please review our Financial Protocols/Payment Options
  • A technician will come to your vehicle soon after to provide you with a copy of the estimate to sign and will provide you with a receipt for your payment.
  • Depending on the diagnostic tests necessary, you may be asked to leave your pet with us for a period of time. In this case, you may go home, and we will call you to discuss the next steps and discharge instructions. Any additional balance due will be collected over the phone at that time. 
  • We will arrange a convenient time for you to come to pick up your pet. When you arrive to pick up your pet, please call the office, and we will bring your pet out to your vehicle, along with any medications and a copy of the discharge instructions that you were given over the phone. You will be asked to sign a copy of the discharge paperwork for us to keep on file.

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