COVID-19 ER Guidelines & Updates

If your pet is stable upon arriving... 

  • If you're a new client, a New Client Form must be filled out upon arrival.  
  • When you arrive, please call at 301-809-8800 to notify us and provide our team with the make, model, and color of the vehicle to help us to locate you!
  • A technician will come to your vehicle to collect your intake form and to retrieve your pet for examination in a timely fashion.
  • When the technician comes to retrieve your pet, please meet the technician outside the car.
  • To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours.
  • If you must come into the hospital, for any reason, you must wear a mask, remove any gloves you may be wearing, and use hand sanitizer upon entry.
  • We ask that you remain on-site in your vehicle while we examine your pet. We will need a cell phone number in order for the doctor to reach you to discuss your pet’s care. The doctor will call to discuss a treatment plan and to give a verbal estimate for recommended diagnostics and procedures. If you consent to treatment, you will be transferred to a client service representative to make a deposit of the high end of the estimate. For more information, please review our Financial Protocols/Payment Options.
  • In the event that your pet will need to be hospitalized, we regret to inform you that our visiting hours have been suspended in an effort to minimize the spread of illness. We also will not permit personal items to be left with your pet during their stay. You will continue to receive daily updates from our doctors and staff and may call at any time to check-in.   
  • If you must come inside for an emergency or euthanasia, we can only allow as many people that will still allow us to keep appropriate distances.
  • We will arrange a convenient time for you to come to pick up your pet. When you arrive to pick up your pet, please call the office, and we will bring your pet out to your vehicle, along with any medications and a copy of the discharge instructions that you were given over the phone. You will be asked to sign a copy of the discharge paperwork for us to keep on file.

If your pet is unstable upon arriving...

  • Please proceed to the lobby, where our client services team will assist you as usual.
  • We can only allow as many people to enter the hospital that will still allow us to keep appropriate distances.
  • To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours.
  • When you enter the hospital, you must wear a mask, remove any gloves you may be wearing, and use hand sanitizer upon entry.
  • A technician will triage your pet, and an examination will be performed by a doctor in our treatment area.
  • You will be instructed as to whether to return to your vehicle or remain in the lobby or exam room once your pet has been assessed.  Please note, we will always permit you to remain in an exam room with your pet during end-of-life situations.
  • If you are asked to return to your vehicle, we ask that you remain on-site in your vehicle while we examine your pet. We will need a cell phone number in order for the doctor to reach you to discuss your pet’s care. The doctor will call to discuss a treatment plan and to give a verbal estimate for recommended diagnostics and procedures. If you consent to treatment, you will be transferred to a client service representative to make a deposit of the high end of the estimate. For more information, please review our Financial Protocols/Payment Options
  • In the event that your pet will need to be hospitalized, we regret to inform you that our visiting hours have been suspended in an effort to minimize the spread of illness. We also will not permit personal items to be left with your pet during their stay. You will continue to receive daily updates from our doctors and staff and may call at any time to check-in.   

Return Back