COVID-19 ER Guidelines & Updates

If your pet is stable upon arriving... 

  • If you're a new client, a New Client Form must be filled out.  
  • When you arrive, please call 301-809-8800 to notify us and provide our team with the make, model, and color of the vehicle to help us to locate you!
  • A technician will come to your vehicle to retrieve your pet for examination in a timely fashion.
  • When the technician comes to retrieve your pet, please meet the technician outside the car.
  • To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours.
  • If entry to the hospital is necessary, you must wear a mask, remove any gloves you may be wearing, and use hand sanitizer upon entry.
  • We will need a cell phone number in order for the doctor to reach you to discuss your pet’s care. The doctor will call to discuss a treatment plan and to give a verbal estimate for recommended diagnostics and procedures. If you consent to treatment, you will be transferred to a client service representative to make a deposit of the high end of the estimate. For more information, please review our Financial Protocols/Payment Options.
  • In the event that your pet will need to be hospitalized, we regret to inform you that our visiting hours have been suspended in an effort to minimize the spread of illness. We also will not permit personal items to be left with your pet during their stay. You will receive daily updates from our doctors and staff and may call at any time to check-in.   
  • In the event that the nature of the visit is euthanasia, please keep in mind that we can only allow as many people that will still allow us to keep appropriate distances.
  • We will arrange a convenient time for you to come to pick up your pet. When you arrive to pick up your pet, please call the office, and we will bring your pet out to your vehicle, along with any medications and a copy of the discharge instructions that you were given over the phone. 

If your pet is unstable upon arriving...

  • If your pet is experiencing an emergency, please attempt to call ahead at 301-809-8800, so that our medical team can be prepared to retrieve your pet as quickly as possible.
  • To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours.
  • If entry to the hospital is necessary, you must wear a mask, remove any gloves you may be wearing, and use hand sanitizer upon entry.
  • A technician will triage your pet, and an examination will be performed by a doctor in our treatment area.
  • We will need a cell phone number in order for the doctor to reach you to discuss your pet’s care. The doctor will call to discuss a treatment plan and to give a verbal estimate for recommended diagnostics and procedures. If you consent to treatment, you will be transferred to a client service representative to make a deposit of the high end of the estimate. For more information, please review our Financial Protocols/Payment Options
  • In the event that your pet will need to be hospitalized, we regret to inform you that our visiting hours have been suspended in an effort to minimize the spread of illness. We also will not permit personal items to be left with your pet during their stay. You will continue to receive daily updates from our doctors and staff and may call at any time to check-in.   

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