Thank you for working with us as COVID-19 continues to impact our profession and the world around us. In an effort to keep our clients, doctors, and support staff as safe and healthy as possible during this COVID-19 pandemic, and in light of the state government's call for social distancing, we will be taking the following measures so that we may continue to serve you and your pets while attempting to limit the spread of this virus.
Additionally, please note, wait times are currently much longer than normal. We are much busier—25-50%—at all times due to the following factors:
- Pet parents are largely still at home with their pets around the clock.
- Other local primary care and emergency hospitals are experiencing staffing issues and have significantly reduced their hours of operation.
This all results in more patients coming to our facility and unavoidably longer wait times. Emergency animal hospitals across the country are experiencing regular wait times of 4-10 hours. We are working diligently to hire and train more staff to accommodate this increased patient volume; however, we have finite physical space and we are often at full capacity.
We appreciate your patience while our staff is adapting to this new workflow!
COVID-19 Protocols and Procedures
- Any clients with a scheduled appointment who are showing signs of illness that may be associated with COVID-19 should remain at home and reschedule the appointment for a later date.
- Any client who is showing signs of illness, and whose pet requires emergency care, should ask a trusted friend or relative to transport their pet to our clinic for care.
- All clients will be asked to remain in their car for an appointment, please call 301-809-8800 upon arrival.
- When the technician comes to retrieve your pet, please meet the technician outside of the car.
- To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours.
- If your pet is experiencing an emergency, please attempt to call ahead so that our medical team can be prepared to retrieve your pet as quickly as possible.
- If entry to the hospital is necessary, you must wear a mask, remove any gloves you may be wearing, and use hand sanitizer upon entry.
- In the event that the nature of the visit is euthanasia, please keep in mind that we can only allow as many people that will still allow us to keep appropriate distances.
- If you have an upcoming scheduled appointment, please review important COVID-19 Appointment Guidelines before you visit our hospital or upon arriving.
- If your pet has an upcoming appointment with the oncology or internal medicine services, a Recheck Client Form must be filled out ahead of your pet’s scheduled visit.
- During your consultation, you will be advised of the recommended diagnostic procedures and associated costs before we proceed with services. Please review our Financial Protocols/Payment Options.