Thank you for working with us as COVID-19 continues to impact our profession and the world around us.  In an effort to keep our clients, doctors, and support staff as safe and healthy as possible during this COVID-19 pandemic, and in light of state government's call for social distancing, we will be taking the following measures so that we may continue to serve you and your pets while attempting to limit the spread of this virus. We appreciate your patience while our staff is adapting to this new workflow!

  • Any clients with a scheduled appointment who is showing signs of illness that may be associated with COIVD-19 should remain at home and reschedule the appointment for a later date.
  • Any client who is showing signs of illness, and whose pet requires emergency care, should ask a trusted friend or relative to transport their pet to our clinic for care.
  • All clients will be asked to remain in their car arrival for an appointment as access to our lobby and examination rooms will be limited to emergencies only.
  • When the technician comes to retrieve your pet, please meet the technician outside of the car.
  • To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours. 
  • If your pet is experiencing an emergency, and you have called our office prior to arrival, you will be given instruction as to whether to remain in your vehicle upon arrival or to bring your pet into the lobby immediately based on the severity of your pet's illness or injury.
  • Anyone who comes into the hospital, for any reason, must wear a mask, remove any gloves they may be wearing, and use hand sanitizer upon entry.
  • If you must come inside for an emergency or euthanasia, we can only allow as many people that will still allow us to keep appropriate distances.
  • If you have an upcoming scheduled appointment, please review important COVID-19 Appointment Guidelines before you visit our hospital or upon arriving.
  • If your pet has an upcoming appointment with the oncology or internal medicine services, a Recheck Client Form must be filled out ahead of your pet’s scheduled visit.
  • During your consultation, you will be advised of the recommended diagnostic procedures and associated costs before we proceed with services. Please review our Financial Protocols/Payment Options put in place to ensure we are able to provide exceptional care 24 hours a day, 7 days a week.