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COVID-19 Guidelines

Thank you for working with us as COVID-19 continues to impact our profession and the world around us. In an effort to keep our clients, doctors, and support staff as safe and healthy as possible during this COVID-19 pandemic, and in an effort to comply with all state and local regulations, we have put new measures in place so that we may continue to serve you and your pets while attempting to limit the spread of this virus.

To help protect our essential staff, we advise that if...

  • You have an appointment and you are showing signs of illness that may be associated with COVID-19, you should remain at home and reschedule the appointment for a later date.

  • Your pet requires emergency care and you are showing signs of illness, you should ask a trusted friend or relative to transport their pet to our clinic for care.

  • You may pose any risk of transmission of COVID-19 to our staff, you disclose this information prior to any in-person contact so that we can advise on how best to move forward to help your pet.

Emergency Visit Guidelines

Please note, Emergency animal hospitals across the country are experiencing caseloads that are double to triple the norm. We are working diligently to continue to accommodate this increased patient volume. We appreciate your patience while our staff is adapting to this new workflow!

  • If your pet is experiencing an emergency, please text "DCVR" to 34947 to start the check-in process or CHECK-IN ONLINE.

  • A registration form will be sent via text and e-mail. Fill out, via the method you prefer, and submit.

  • Once registration is complete, you will be contacted via text message, e-mail, and/or phone call when it is time to come to the hospital. Please note, our medical staff will review and prioritize the order in which pets are seen based on the information provided and will call clients with any questions.

  • If your pet requires immediate, life-saving interventions, please proceed to our hospital and check-in can be completed upon arrival while we assess your pet's condition.

  • If you prefer curbside service, please follow the instructions on the parking space signs. To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours. Pet carriers will be returned to you once your pet is inside.

  • After an exam is performed, the doctor will discuss a treatment plan and to give a detailed estimate for recommended diagnostics and procedures, which will be emailed to you for signature, or you may be provided a paper copy by request. For more information, please review our Financial Protocols/Payment Options.

  • If your pet will need to be hospitalized, you will receive daily updates from our doctors and staff. Please note, you may call at any time to check-in.

  • Our visiting hours are generally 12 – 8 PM, but we ask that you call ahead to make arrangements with the medical team for visits.

  • We will arrange a convenient time for you to come to pick up your pet. When you arrive, please proceed to the lobby and we will go over care instructions, process payments/refunds as necessary, and bring your pet to you along with any medications and a copy of your pet’s discharge instructions.

Scheduled Appointment Guidelines

  • If you're a new client, a New Client Form must be filled out.

  • If you're a recurring client and your pet has an upcoming appointment with the oncology or internal medicine services, a Recheck Client Form must be filled out ahead of your pet’s scheduled visit.

  • When you arrive, please proceed to the lobby for check-in, or call from your vehicle at (301) 809-8800 if curbside service is preferred, and you will be provided further instructions.

  • If your pet requires diagnostic testing, the doctor will discuss this with you and will provide you with an estimate. Depending on the diagnostics, you may be asked to make a pre-payment of the high end of the estimate at that time. For more information, please review our Financial Protocols/Payment Options.

  • Depending on the diagnostic tests necessary, you may be asked to leave your pet with us for a period of time. In this case, you may go home, and we will call you to discuss the next steps and discharge instructions.

  • We will arrange a convenient time for you to come to pick up your pet. When you arrive to pick up your pet, proceed to the lobby to provide payment for services. We will bring your pet out to you in the lobby or to your vehicle, along with any medications, and a copy of the discharge instructions will be provided in-person or via e-mail as applicable.

Euthanasia Guidelines

  • There are exam rooms available for clients to be with their pets prior to or during euthanasia.

  • We will allow limited visitors in an exam room with up to 2 staff members at one time, to ensure appropriate social distancing. Any additional visitors will be asked to wait outside of the exam room. We are sorry that no exceptions can be made to this policy at this time - please plan accordingly.

  • It may be possible to perform euthanasia outdoors for our canine patients, if requested, on a case-by-case basis. We are unable to accommodate such requests for feline patients.