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Emergency Visit Guidelines
We recognize how important your pet's health is to you, and we're committed to providing the best care possible. Our hospital is currently experiencing high patient volumes, which may result in extended wait times for pets with non-critical, non-life-threatening conditions. We appreciate your understanding and cooperation as we prioritize the care of critical patients.
If your pet is experiencing an emergency, please bring them to our hospital without delay.
Upon arrival, we kindly ask that you fill out a registration form. After completing the registration, we will provide you with further information. Please be aware that, like human hospitals, we use a triage assessment and classification system to determine the severity of your pet's medical condition as critical, urgent, or non-urgent. This approach enables us to prioritize the most critically ill patients, ensuring they receive the prompt and life-saving care they need.
Once an examination has been performed, our doctor will discuss a treatment plan and provide a detailed estimate for any recommended diagnostics and procedures. For more information, please review our Financial Protocols/Payment Options.
If your pet requires hospitalization, our doctors and staff will provide you with daily updates. You are welcome to call at any time to check on your pet's progress. Our visiting hours are generally between 12 PM and 8 PM; however, we kindly request that you call ahead to arrange a visit with the medical team.
When it's time for your pet to go home, we will schedule a convenient pick-up time. Upon arrival, please proceed to the lobby, where we will review care instructions, process payments or refunds as necessary, and reunite you with your pet, along with any medications and a copy of their discharge instructions.
Scheduled Appointment Guidelines
We understand that visiting a specialty service can be a new experience for both you and your pet. To help make the process as smooth as possible, we have prepared a guide for what to expect during your visit to our Specialty Services department, which includes Oncology, Radiology, Neurology, Surgery, and Internal Medicine.
If you're a new client, a New Client Form must be filled out.
If you're a recurring client and your pet has an upcoming appointment with the oncology or internal medicine services, a Recheck Client Form must be filled out ahead of your pet’s scheduled visit.
If your pet requires diagnostic testing, the doctor will discuss this with you and will provide you with an estimate. Depending on the diagnostics, you may be asked to make a pre-payment of the high end of the estimate at that time. For more information, please review our Financial Protocols/Payment Options.
Depending on the diagnostic tests necessary, you may be asked to leave your pet with us for a period of time. In this case, you may go home, and we will call you to discuss the next steps and discharge instructions.
We will arrange a convenient time for you to come to pick up your pet. When you arrive to pick up your pet, proceed to the lobby to provide payment for services. We will bring your pet out to you in the lobby or to your vehicle, along with any medications, and a copy of the discharge instructions will be provided in-person or via e-mail as applicable.
Euthanasia Guidelines
At some point in a pet owner's life, they may face the difficult decision of saying goodbye to their beloved companion. Coping with this process and accepting the loss of your pet can be an overwhelming experience. We understand this and are here to provide guidance and support to you and your family throughout this journey. To learn more about our resources and services, please visit our End of Life page.
There are exam rooms available for clients to be with their pets prior to or during euthanasia.
We will allow limited visitors in an exam room with up to 2 staff members at one time, to ensure appropriate social distancing. Any additional visitors will be asked to wait outside of the exam room. We are sorry that no exceptions can be made to this policy at this time - please plan accordingly.
It may be possible to perform euthanasia outdoors for our canine patients, if requested, on a case-by-case basis. We are unable to accommodate such requests for feline patients.
